Frequently Asked Questions

Close contact with customers by frequently asked questions

We at Macchiaco understand that products may be damage during handling.
To return an item simply contact us at to start the process. Once the quick & easy requirements are met as stated on our Terms of Service page, we will refund purchases immediately. Our customer care team will assist with all questions during this process.

Thanks for choosing to purchase from us, we appreciate your business. After an order is made a confirmation will be sent via email. Allow the time frame stated in our Shipping Policy to process the order. Once the order is processed a tracking number will be sent via email for order tracking.
Orders can be also track on our order tracking page.
Please check spam or junk mailbox if email is not received immediately. Always email us at for additional help.

Thanks for your interest to signing up for our rewards program!
1. PC / Desktop sign-up: Left Click the "Register" button top right of the page. Fill-out the necessary information. When the account is created, 50 reward points will be given.
2. Mobile sign-up: Please tap the hamburger icon top left of the page and tap the Register button. Fill-out the necessary information. When the account is created, 50 reward points will be given.

Please refer to our Shipping Policy for all the details pertaining to shipping and delivery.

Congrats on another stellar purchase! We understand that there are days when you may not be at home to receive a delivery. The courier holds the discretion to leave the package in a safe location, leave a door tag or return the package. If the package is returned, please reach out with an email to for further assistance.

In the inconveniencing event of a faulty product arrival, please contact us at immediately and attach the order number.

After the refunded item is received by us, the processing will take 2 - 5 business days for completion.

After the item has been successfully delivered, customers have 30 days to return.

We strive to fulfill orders as quickly as possible. Please contact us promptly with the order number and the changes needed within 1 hour after the order is placed. We cannot guarantee changes will be made.

Congrats on your future savings! Valid discount codes can be entered at the checkout page. Input code where it reads "Discount Code" and click "Apply". The discount will be applied if discount conditions are met.

Macchiaco currently ships to the following countries: USA, Canada, Australia and New Zealand. Our 30 Day Return policies applies as well.

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